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  • Orders and Returns

Orders and Returns

RETURN OF GOODS
Please accompany returns with an invoice/receipt.

Change of mind: These goods are considered to be a wrong decision and can attract a re-stocking fee of up to 20%, depending on the circumstances. Returns must be made within 3 days of receiving the goods. The customer will be responsible and financially accountable for returning the goods back to their nearest FPA Envirochoice warehouse.

Faulty products: FPA Envirochoice is responsible for return of goods costs and will exchange the goods for the same product, different product or a refund. Return claims must be made within 3 days of receiving the goods.

If you receive an incorrect delivery, please report it within 36 hours.

In order to conform with HACCP certification, products will not be accepted for return if the product is not hygienically resalable (opened sleeves). Non stock lines will not be accepted for returns.